Terms and Conditions

Detailed Description of Good and / or Services
White Dolphin Scrapbooking is an online business in the Scrapbooking industry.  White Dolphin Scrapbooking offers "Online" scrapbooking products, Classes, Kits (Sonja Nell) & Kit klub subscriptions.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of booking number. 

Return and Refunds Policy
The provision of goods and services by White Dolphin Scrapbooking is subject to availability.  In cases of unavailability, White Dolphin Scrapbooking will refund the client in full within 30 days.  Cancellation of orders by the client will attract a CANCELLATION FEE/administration fee.

Customer Privacy Policy
White Dolphin Scrapbooking shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via Visa and Master Card credit cards or by bank transfer into the White Dolphin Scrapbooking and Imports bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for White Dolphin Scrapbooking by EcoPay who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.  

Customer Details Separate from Card Details
Customer details will be stored by White Dolphin Scrapbooking separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

White Dolphin Scrapbooking takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and White Dolphin Scrapbooking hooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, [#DOMICILIUM CITANDI#].

White Dolphin Scrapbooking may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Sonja Nell based in South Africa trading as White Dolphin Scrapbooking.

Export Restriction
The offering on this website is available to South African and International clients only.

White Dolphin Scrapbooking and Imports CC contact details
Telephonic Support: 084 321 8474 | Email Support: sonjab@whitedolphin.co.za